Great customer service is what we do. Please read through our full terms and conditions below, any questions or problems? Just let us know and we’ll do our best to help.
Shipping & Delivery
Dispatch (UK) - We aim to dispatch all orders with 48 hours. If we’re are unable to achieve this for certain products you will be notified on the product page and given an estimate of delivery time, UK shipping costs £1.50. International - We ship to ALL international countries using Royal Mail Air Mail. Our current international shipping rate is just £3.00.
Our delivery and shipping is carried out through Royal Mail. All our clips are delivered in a secured padded envelope and present in a free Organza bag. You can be assured that when ordering with babyhair.co.uk your clips will arrive in perfect condition.
Every effort is made to ensure that the items arrive with you in good condition and on time. However, we cannot be held responsible for items that are lost, delayed or damaged as they pass through the postal system.
We cannot be held responsible for any failure or delay in delivery due to circumstances beyond our control. In the event of a package not arriving, we will provide you with a tracking number so that you can pursue the matter with the Royal Mail. We do not pursue any lost packages.
Privacy & Security
Babyhair.co.uk does not have access to your credit and debit card details. This information is handled by Paypal, market leader in this field with an excellent record on online security. All credit and debit card information submitted within the order process is secured within 128-bit encrypted sessions to ensure that your personal and sensitive information is kept safe. You can tell when a page requesting payment details is secure as “https” appears in the address window of your browser and also a small padlock will be displayed.
All the personal information that you provide, for example name, address, and credit/debit card number are used solely to process the transaction. We do not sell your information to any third party. Neither do we trade or share your details with any third party. All credit and debit card information is processed direct by my payment service PayPal who are approved payment solutions providers. Babyhair.co.uk does not have any access to your credit and debit card information.
Returns & Replacements
Our primary aim is that you are happy with your purchase. If you are not completely happy with your hair clips we offer a 7 day complete customer satisfaction policy. Please contact us at firstname.lastname@example.org within 7 days of receipt of goods to advise us that you wish to return the items. You will be responsible for the postage costs of any returned items.
No refunds can be given outside of this 7 day period. No refunds will be given if a product has been damaged or misused. Any complaint will be dealt with immediately upon receipt. We will endeavour to resolve complaints as quickly as possible.
Content & Copyright
We have made every effort to ensure that the information provided on the Baby Hair UK website is as accurate as possible. In particular, that all details, descriptions and prices of products shown are correct at the time of publishing.
However, errors do sometimes occur and if we discover an error in the price or description of a product you have ordered, we may cancel your order and contact you to ask whether you wish to continue with your order at the correct price or cancel it.
We have tried to display all accessory colours accurately but browser software and monitor displays may sometimes cause colour variations and we cannot be responsible for any discrepancies between the image and the actual product.
The content and images of this site including images, designs, logos and text are the copyright of Baby Hair UK. All rights are reserved. The copy, print or download of any of the material on this site for commercial use is totally prohibited.
Our 100% Guarantee
Our accessories and products are made with great care and a huge effort is put into quality control to ensure comfort and an excellent fit. We continue to work hard at improving and refining the collections.
However, if you wish to return an item for refund or exchange, please send it back unworn, in a sale-able condition within fourteen days of receipt. We hope that you are happy with your purchases but if you do need to exchange or return an item please send it back unworn and in a sale-able condition, within 14 days of receipt. Sale items should be returned within 7 days of receipt. Please note that as we do not offer a free returns service if you wish to return an item you will be asked to pay the postage costs.
Please complete the form on the reverse of your dispatch note and enclose it in your parcel. Keep the top copy for your records. Unfortunately, we cannot be responsible for returns which are lost or damaged in the post so please obtain a free proof of postage from the post office which will serve as your security in case this happens. Please allow 14 days for us to process your returns. Credit card refunds will appear on your next bank or credit card statement.
Products suitable for children over 36 months.
Liability Baby Hair UK shall not be liable for any consequential loss whether this arises from breach of duty in contract or any other way. Liability for any claim shall not exceed the price of the goods supplied. This does not affect your statutory rights. When placing an order with Baby Hair UK, you agree that any and all the information given is accurate and complete. All orders are subject to acceptance and product availability.
Baby Hair UK takes all reasonable steps to ensure a reliable website service, however we cannot guarantee that your use of this website will be interruption or error free and cannot be responsible or liable to you for any disruption, loss or corruption of any content or material downloaded or transmitted through the website. We reserve the right to suspend the use of the website at anytime to perform essential maintenance, update information and to remove any inaccurate or unauthorized material.